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The holidays and summer break are two times of the year when businesses in the retail, leisure, and hospitality industries often need seasonal workers. Other sectors may have other times of the year when they need additional help with their salesforce or other areas. Seasonal workers provide you with the resources you need to tackle the busiest times of the year. But you also have to ensure they are properly trained, engaged, and motivated.
In most cases, seasonal staff are recruited to fill customer-facing positions. This means that their onboarding must be effective and efficient. They are essential for making a good impression on your customers. Usually, you have a short window of time to get them up to speed on your company and its culture. This just means that your onboarding process needs to be designed to set them up for success.
Your workforce is the face of your business, seasonal, temporary, and permanent. As your representatives, you want to ensure they understand the importance of providing outstanding customer experiences. Here are six tips to help you improve your onboarding processes for your seasonal workers.
Partnering temporary staff members with a permanent employee creates a great opportunity for them to learn through experience. By observing other seasoned employees, they can pick up on some of the smaller details of the job. This can make a huge difference. By shadowing an experienced worker, they share the workload and have the opportunity to ask questions as needed. It’s also beneficial for your permanent staff members as they develop mentoring skills while increasing the capabilities of your team.
Although seasonal workers will be with you for a short time, setting clear objectives lets them know what you expect. Sometimes, seasonal workers are thrown into the routine of daily tasks, but they may not know the true purpose. Setting expectations lets them know what to focus on and helps them reach end goals. This provides them with a deeper appreciation of their own contributions to the success of the business. In turn, this increases productivity and engagement.
Temporary workers usually need to learn their jobs quickly. Since people have different learning styles (auditory, visual, reading/writing, kinesthetic), using different modalities for training can help train quicker. Some options include:
Your onboarding processes should be focused on setting up your seasonal workers for success. Your content will need to be comprehensive, but you want results from a process that is efficient, concise, and relevant. You still want to avoid information overload. Presenting the information they need in various formats helps them learn in the way that is easiest for them.
Even temporary workers need to feel like they belong. When you can ensure your seasonal staff that they are part of the team, it helps them be motivated and engaged. Partnering with experienced workers, as we mentioned earlier, is just one strategy to help them feel a part.
Another great way to help a seasonal employee feel valued and connected to the team is to provide them with name badges. That’s a very low ROI to ensure they feel like a working part of the team. One option is using reusable name tags for your part-time or seasonal staff. They can be customized to your brand, including having your full-color logo on the name badge. This also helps with branding efforts while providing an economical solution to a staff that changes with the seasons.
Continued support is a part of a great onboarding process. You will still need to be accessible and in contact with your seasonal workers, even after they are fully trained. Your new workers will need regular check-ins to ensure they have clarity and confidence. This allows you to demonstrate how you support their work efforts too. You get the chance to hear their questions and improve your processes. It’s a win-win!
At Name Tag Pros, you’ll find several styles of customizable reusable name tags. The design can include a full-color logo, so you still get the branding boost. Reusable name badges are an economical solution to a revolving and evolving workforce. Let us know how we can help you!
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